Technical Support in Lime Supply: A Key Factor for the Operation
Juan Manuel Cornejo, New Business Manager, explains how technical support makes the difference among lime suppliers and helps mining clients be more efficient in costs and anticipate problems, generating value and development. It also contributes significantly to strengthening the customer-supplier business relationship.
1. How does technical service impact the customer’s operation?
Lime is one of the main reagents and is consumed in greater volume within the metallurgical process. The improvements that are carried out, no matter how insignificant they may seem, multiplied by the processing volumes, become important savings at the end of the period, and some even generate improvements in subsequent processes.
Additionally, for us as strategic suppliers, it allows us to know in depth the customer's process and the particular way it is managed. We know clearly what gives value to each customer, and with this, we can generate customized work plans.
2. What results have been obtained?
During our experience, we have faced important challenges that we have been able to overcome. Together with our clients, we have optimized and even redesigned lime systems that have resulted in significant reductions in consumption, which have led to the optimization of other resources such as water, energy, and other reagents. We have also contributed to improving safety in the handling of this reagent.
3. How has service influenced the business relationship with your customers?
The technical service has definitely made a difference with our customers. Nowadays, they value the service provided very much. Most of them have remained with us since they chose us, some even since we started operations 9 years ago. Customers have clearly identified the value provided, and they want it to be maintained.
4. What is the scope of the technical service offered by Calidra Peru?
We offer integral technical support, including visits, training, optimization plans, laboratory analysis, metallurgical tests, research, and even engineering for lime-related projects. Additionally, we want our customers to know our process, so we organize visits to our plants.
At Calidra Peru, we are focused on continuously improving our service and becoming a strategic ally of our customers and prospects.